Contact Center Pipeline Blog Focused on the specific needs and challenges of the contact center industry

5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb.

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Contact Center Pipeline journal for contact center managers

Siloed channels and self-service options are frustrating your customers. Provide the path of least resistance on the journey to resolution. Kayla Adair, DiCentral Corporation. An award-winning customer service professional brings passion, compassion and a servant-leadership approach to her role. Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! 8226; Kell.

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Contact Center Pipeline Blog Focused on the specific needs and challenges of the contact center industry

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5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb.

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This web page has the following in the web site, "5 More Tips to Boost Engagement During New-Hire Training." We saw that the web site also stated " In my last post, I offered five tips to reduce your new-hires training jitters, while increasing their knowledge retention and engagement." It also said " The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks."

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